Refund & Return Policy
Last updated: 24/07/2025
At Coulter Tile Warehouse, we take pride in supplying high-quality tiles and customer service. If for any reason you are not entirely satisfied with your purchase, we are here to help.
Returns
We accept returns within 14 days of delivery, provided the goods are:
- Unused and in their original, unopened packaging
- In a resaleable condition
- Accompanied by the original receipt or proof of purchase
Please note: Special order items, clearance lines, and part-used boxes are non-returnable.
All returns must be authorised in advance. To initiate a return, please contact us at sales@coultertilewarehouse.com or call us on 02891 422941.
Goods must be returned to our warehouse in Bangor, County Down, at your own cost unless they are faulty or supplied in error.
Refunds
Once your return has been inspected and approved, a refund will be issued to your original payment method within 7 working days. Please allow additional time for your bank or card provider to process the refund.
Delivery charges are non-refundable unless the return is due to our error.
Damaged or Faulty Items
If your tiles arrive damaged or are faulty, please notify us within 48 hours of delivery. We may request photographs to assess the issue. Replacement tiles or a full refund will be offered, depending on availability.
Exchanges
We do not offer direct exchanges. If you require a different product, please return your item for a refund (if eligible) and place a new order.
Restocking Fee
A restocking fee of 15% may apply to returned goods, depending on the nature and volume of the return.
Contact Us
If you have any questions about our refund and return policy, please contact our customer service team:
Email: sales@coultertilewarehouse.com
Phone: 02891 422941
Address: Coulter Tile Warehouse, Unit 24, Dunlop Ind Units, 8 Balloo Dr,
Bangor BT19 7QY, Northern Ireland